Frequently Asked Questions

1. When can I start?
You are automatically slated to begin the first weekend of next month. Want to start earlier? No problem! We will reach out to you when you sign up, so make sure you are checking your email. If you tell us you would like to start earlier, we will manually charge you the pro-rated amount for the balance of that month, and give you instructions for your first pick up.

2. What’s with the “sign up fee”?
The $10 sign up fee is a refundable wooden crate deposit. You take home your Crop Share in this crate each week, and we ask that you bring them back at every pick up so we can fill them back up. When you are finished with Crop Share, bring back your final box, and you’ll get your $10 deposit back.

3. Do I need a Nalls account?
Yes. Our website is fully secure, and we never give your information to anyone. Ever. If you prefer to pay in person, we are totally okay with that. Just visit the store, email us at cropshare@nallsproduce.com, or call us at 703-971-4068.

4. I go out of town a lot, can I still do Crop Share?
Absolutely! You can skip weeks at any time and receive a pro-rated cost for your share. Learn more here – nallscropshare.com/skip-request. You can also suspend your account at My Account>Subscriptions>View. This will allow you to skip up to 3 months (90 days) at a time without being charged. When we receive your request, we will email you for start/stop dates. Your subscription will be automatically reactivated at the end of the hold period. If you need to make any changes, just email us at cropshare@nallsproduce.com.

5. I have allergies or picky eaters in my house, what do I do?
We have a “Swap Area” full of other fruits and veggies, available at pick-ups for people just like you. If you know you don’t want something in your Crop Share, just swap it out for something you like at pick up. The Swap Area is only available at normal pick up times – Friday after 3pm and 9am – 4pm Saturday.

6. What is a Crop Share “off” week? 
An “off” week is when there is no Crop Share pickup scheduled. There are only a few weeks that we take off throughout the year. Most are when there are five Fridays in a month. Crop Share is based on four pickups per month so when there are five weeks, we take one off. The exceptions are in November and December, we typically take the weeks of Thanksgiving, Christmas and New Years off (so there may only be three pickups depending on how the calendar works out). In those cases, we prorate the monthly charge to account for that so you’ll only be charged for the weeks we do have Crop Share.

7. I am a Nalls Nice Neighbor. Do I earn points on my Crop Share purchases?
Yes! It isn’t automatic like when you shop in the store so it may take up to two weeks for the points to be added to our system but you do earn them for each monthly renewal order. Don’t know what a Nalls Nice Neighbor is? Find out here.

8. How do I cancel my subscription?
We’re very sad to see you go, but don’t worry, cancelling is easy! Navigate to My Account>Subscriptions>View. On that page you can cancel, change payment, or suspend payments.